Calling customer support isn’t known for being something people look forward to. UJET wants to make it a better, more modern experience.
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The company raised $55 million in its Series C, bringing its total funding to more than $100 million. UJET’s cloud contact center lets customers interact with support services over voice, messaging and mobile.
“We feel that this is definitely an inflection point and what we’re seeing is that on a broad level, no one likes customer support,” CEO Anand Janefalkar said in an interview with Crunchbase News. The sector hasn’t evolved, he said, which is why UJET looked at how human interaction had changed over the years, especially since the introduction of the iPhone.
With the new funding, the company will accelerate sales and marketing by growing the team, Janefalkar said. UJET’s main focus is in the United States, but it’s seen a lot of uptake internationally, so it will be increasing its presence in Europe and Asia.
UJET has made some key hires as of late, bringing on its first chief revenue office in November and recently hiring a chief business officer.
In terms of growth, the company has seen its total number of licenses increase by 400 percent over the past year, according to a statement from UJET. It counts Instacart and Wag among its customers, per its website. The company plans for growth to be even larger in the next six to nine months, Janefalkar said, and it will be releasing a conversational artificial intelligence product in the near future.
Sapphire Ventures led the round, with participation from existing investors including GV, Kleiner Perkins, Citi Ventures, DCM and Resolute Ventures. Sapphire Ventures co-founder, managing director and president Jai Das will be joining UJET’s board of directors.
UJET last raised money with its $25 million Series B, which was led by GV, in February 2018.
Illustration: Li-Anne Dias