New York startup Frame AI raised $6.3 million in Series A funding to help companies engage more efficiently with their customers using artificial intelligence and machine learning.
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Companies interact with customers via many channels, from a help desk to a call center to forums and surveys. Frame AI analyzes that communication data to produce a kind of “early warning system” for companies so they can prioritize attention around emerging themes at the conversation, account, or segment level.
“We are doing more to understand the customer journey,” Davis said. “Natural language is left out: You know if someone clicked on a website, but if they spoke with customer support for 30 minutes, you only know that. Enterprise is focused on more ways of talking to customers and operating in real-time. If support has conversation and account management needs to know about it, we pull that together.”
Frame AI now tracks millions of customer interactions with more than 10,000 company representatives each month, Davis told Crunchbase News.
Not only has company revenue grown 10 times over 2019, Davis said he also expects Frame AI to add employees this year, going from the current six-member team to between 10 and 15 by the end of the year.
In addition to the funding, G20 Ventures’s co-founder and partner, Bill Wiberg, will join Frame AI’s board of directors.
Illustration: Li-Anne Dias