Talkdesk secured a $143 million Series C round of funding, bringing the cloud contact center’s valuation to more than $3 billion, the company said Thursday.
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Talkdesk’s products help customers adapt to the changing needs of their support and sales teams, as well as end-customers to result in higher customer satisfaction, productivity and cost savings, according to the company.
More than 1,800 customers in 75 countries use San Francisco-based Talkdesk’s products, the company said in a written statement.
New investors participating in this latest round include Franklin Templeton, Willoughby Capital, Skip Capital, Lead Edge Capital and Top Tier Capital Partners, along with existing partners Viking Global Investors and Threshold Ventures.
In total, Talkdesk has raised $268 million since forming in 2011, the company said. Prior to the Series C, Viking led Talkdesk’s $100 million Series B in 2018, according to Crunchbase data.
Talkdesk said it will use the new funding to take advantage of growth opportunities, as well as invest in research and development, go-to-market, sales, marketing and channel development.
“The importance of providing an unparalleled customer experience has never been greater and this latest funding is a reflection of the criticality of this aspect as brands look for avenues for growth in our current environment,” said CEO Tiago Paiva in a written statement.
Illustration: Dom Guzman